A special message from our Creative Director, Helena Vreeburg.
As you know, Otazu is a brand that is committed to quality. Yes, we’re fashion-forward and style-centric, but producing long lasting jewelry, the kind of jewelry you pass on to your daughters, is hugely important to us now. But instead of telling you that our jewelry will last for years, I’ve decided to prove it.
From this year on, our jewelry will be covered by the Otazu Lifetime Guarantee, which protects your new Otazu pieces against any manufacturing defects in the future. So, when you allow our designs into your life this year, you can rest assured that with the little care and love, it’s going to last a very long time indeed.
In a world of throwaway consumerism and fast fashion, we’re committed to continuing the sometimes slow process of having all our jewelry handmade in Europe by fairly-paid workers. Sure, this can eat into our margins, but we’d rather our beautiful jewelry be produced by beautiful means.
When we say “Handmade with Love”, we mean it. Adding a Lifetime Guarantee is a further step in our commitment to our customers.
Wishing you a wonderful new year filled with love, laughter, and plenty of sparkle!
*The OTAZU Jewelry lifetime guarantee protects jewelry against defects in materials and workmanship.
If your product fails due to a manufacturing defect, we will repair it or replace it at our discretion. The guarantee does not cover against damage or defects that arise from mishandling, accident, improper care, normal wear-and-tear, or natural breakdown or tarnishing of materials over time and use. Damage not covered by the guarantee may be repaired for a reasonable, pre-agreed fee.For guarantee evaluation, please e-mail firstname.lastname@example.org with a clear picture and a proof of purchase. The dedicated guarantee experts will contact you shortly. The guarantee is valid on products from OTAZU Jewelry’s A/W 2016 collections and thereafter.